Frequently Asked Questions

How do I schedule a laundry pickup?

You can schedule a pickup online by selecting your required service, choosing your preferred pickup date and time, entering your address, and confirming your booking. Once your request is received, our team will arrive at the scheduled time.

Can I choose my pickup and delivery time?

Yes. During booking, you can select your preferred pickup and delivery time slots based on availability.

Can I reschedule or cancel my pickup?

Yes. You can modify or cancel your booking before the scheduled pickup time by contacting our customer support or through your account.

Is there a minimum order value?

Minimum order requirements may apply depending on your location. Please check during checkout or contact our support team.

Can I add more items after placing an order?

Yes. You can add additional items before our pickup executive collects your laundry. Simply inform our support team or the pickup executive.

Do you offer same-day pickup?

Same-day pickup is available in selected service areas depending on slot availability.

Is pickup and delivery included?

Yes. We provide convenient doorstep pickup and delivery for all eligible orders.

What areas do you serve?

We currently provide laundry services across selected service locations. Enter your location during booking to check availability.

Do I need to be home during pickup?

Not necessarily. You may leave your laundry in a safe location and provide clear pickup instructions while placing the order.

What happens if I miss my delivery?

Our delivery team will contact you to arrange another suitable delivery time.

How are clothes packed after cleaning?

All cleaned garments are professionally folded or hung (depending on the service) and packed hygienically before delivery.

Can I provide special instructions?

Yes. You can add special washing, ironing, or handling instructions while placing your order.

What laundry services do you offer?

We offer a wide range of laundry services, including Wash & Fold, Wash & Iron, Dry Cleaning, Steam Ironing, Premium Garment Care, Blanket & Curtain Cleaning, and Commercial Laundry Services, all delivered with professional care and quality.

Do you separate white and colored clothes?

Yes. We sort garments by color, fabric type, and washing requirements to prevent color transfer and damage.

Do you treat stains?

Yes. Our experts perform stain treatment wherever possible. However, stain removal depends on the fabric type and the age of the stain.

Can you clean delicate fabrics?

Yes. We handle silk, wool, linen, designer wear, and other delicate garments using fabric-specific cleaning methods.

Do you use quality detergents?

Absolutely. We use premium detergents and fabric-safe cleaning products that are gentle on clothes while delivering excellent cleaning results.

Can I request fragrance-free washing?

Yes. If you have special preferences, mention them during booking and we’ll do our best to accommodate your request.

How much does laundry service cost?

Pricing depends on the selected service and garment type. Visit our Pricing page for a detailed rate card.

Are there any hidden charges?

No. We maintain transparent pricing with no hidden charges.

Which payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, and cash on delivery (where available) for a secure and convenient payment experience.

When will I be charged?

Payment is usually collected after your order is processed or at delivery, depending on your selected payment method.

Do you offer discounts?

Yes. We regularly provide promotional offers, seasonal discounts, and membership benefits.

Can I receive an invoice?

Yes. A digital invoice is provided for every completed order.

Can I track my laundry order?

Yes. You can monitor your order status from pickup to cleaning and delivery through our website.

What order statuses will I see?

Your order status will be updated throughout the process, including Pickup Scheduled, Picked Up, Processing, Quality Check, Ready for Delivery, and Delivered, so you can easily track its progress.

Will I receive order updates?

Yes. We notify customers about important order milestones via SMS, email, or WhatsApp (depending on your notification preferences).

What should I do if my order is delayed?

If your order is delayed, please contact our customer support team for immediate assistance and an updated delivery estimate.

Do you provide laundry services for businesses?

Yes. We offer professional laundry solutions for hotels, restaurants, hospitals, gyms, salons, spas, hostels, and corporate offices.

Can businesses schedule recurring pickups?

Absolutely. We provide daily, weekly, and customized pickup schedules to suit your business requirements.

Do you handle bulk laundry orders?

Yes. Our commercial facilities are equipped to manage high-volume laundry while maintaining consistent quality.

Do you offer customized pricing for businesses?

Yes. We provide tailored pricing based on laundry volume, service frequency, and business requirements.

Can I request a business consultation?

Yes. Contact our commercial team to discuss your laundry requirements and receive a customized quotation.

Do you sign service agreements?

Yes. We offer service contracts and customized agreements for long-term commercial partnerships.

✦ HELP CENTER ✦

Everything You Need to Know Before Scheduling a Pickup